Our Commitment: i5 malaysia takes the protection of your personal data seriously. We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
01 Introduction
i5 malaysia ("we", "Platform") are committed to protecting the privacy of all users who register and use our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal data in accordance with Malaysia Personal Data Protection Act 2010 (PDPA).
This policy applies to all information you provide when registering an account, using the platform, making financial transactions, contacting customer support, or interacting with any feature within i5 Malaysia. By using our services, you consent to the collection and use of your personal data as described in this document.
We encourage you to read this Privacy Policy in full. If you have any questions, our support team is available to help at any time.
02 Information We Collect
We collect various types of information to ensure the services we provide are secure, seamless, and relevant to you. This information can be divided into three main categories:
A. Information You Provide Directly
- Identity information: Full name, identification card number (MyKad), date of birth, gender
- Contact information: Email address, mobile number, residential address
- Financial information: Bank account number, bank name, e-wallet details (Touch 'n Go, GrabPay)
- Account information: Username, password (stored in encrypted form), security questions
- KYC documents: MyKad copy, bank statement, utility bill for identity verification
B. Automatically Collected Information
- Device data: IP address, browser type, operating system, device model
- Usage data: Pages visited, session duration, games played, access times
- Location data: Approximate location based on IP address (state/country)
- Transaction data: Deposit history, withdrawals, wagering, and wins
C. Information from Third Parties
- Identity verification data from trusted KYC service providers
- Payment processing data from licensed payment gateway providers
- Compliance information from relevant regulatory bodies
03 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. We do not use your data beyond the scope stated below:
| Purpose of Use | Data Type | Requirements |
|---|---|---|
| Account management | Name, email, password | Mandatory |
| Identity verification (KYC) | MyKad, bank statements | Mandatory |
| Transaction processing | Bank details, e-wallets | Mandatory |
| Fraud prevention | IP, device data, transaction history | Mandatory |
| Customer Support | Email, phone, account history | Mandatory |
| Marketing & Promotions | Email, phone, usage data | With consent |
| Platform analytics | Anonymised usage data | Legitimate interest |
For marketing communications, you may withdraw your consent at any time through your account settings or by contacting our support team. Withdrawing consent does not affect any data processing that has already taken place.
04 Legal Basis for Data Processing
I5 malaysia processes your personal data on valid legal bases as provided under PDPA 2010. The bases we rely on are:
- Consent: You have given explicit consent during registration and for marketing communications
- Contract performance: Processing required to fulfill contractual obligations between you and the platform
- Legal obligation: Compliance with the PDPA, Anti-Money Laundering Act (AMLA), and related regulations
- Legitimate interest: Fraud prevention, platform security, and service improvement
05 Data Sharing with Third Parties
I5 malaysia does not sell or rent your personal data to any third party. We only share information in the following limited situations:
- Service providers: Payment providers, KYC platforms, cloud services, and technical support partners bound by strict confidentiality agreements
- Legal compliance: When required by a court order, regulatory authority or law enforcement body
- Fraud prevention: Share minimal information with security partners to identify and block unlawful activity
- Business restructuring: In the event of a merger or acquisition, data will be transferred to the new entity with the same level of protection
All third parties we work with are subject to strict data processing agreements and are required to comply with Malaysia's PDPA as well as international data protection standards.
06 Data Storage & Security
The security of your personal data is a responsibility we take very seriously. The following technical and organizational measures are in place to protect your information:
- 256-bit SSL encryption: All data transmitted between your device and our servers is protected with industry-grade encryption
- Encrypted password storage: Passwords are stored using the bcrypt hashing algorithm — we cannot view your password ourselves
- Two-factor authentication (2FA): An additional security layer for all account logins
- Real-time monitoring: Threat detection system operates 24/7 to identify suspicious access
- Restricted access: Only staff who require access are granted it, with full audit logs maintained
- Regular backups: Data is automatically backed up and stored in secure, licensed data centres
Data retention period: We retain your personal data for as long as your account is active, plus a minimum period 7 years after account closure to meet legal and regulatory requirements.
07 Cookies & Tracking Technologies
I5 malaysia uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyze usage patterns.
- Essential cookies: Required for core platform functions such as login authentication and session security — cannot be disabled
- Performance cookies: Collects anonymized usage data to help us improve platform speed and usability
- Functional cookies: Saves your preferences such as language, display settings, and game preferences
- Analytics cookies: Helps us understand how members interact with the platform through anonymized aggregate data
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. For more information, please refer to your browser's documentation.
08 Your Rights as a Data Subject
Under Malaysia's PDPA 2010, you have the following rights regarding the personal data we hold about you:
Request a copy of the personal data we hold about you at any time.
Update or correct inaccurate data through your account settings.
Request deletion of your personal data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Obtain your data in a structured, machine-readable format.
Request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, contact our support team via live chat or email. We will process your request within 30 days business days.
09 Cross-Border Data Transfers
In the course of operations, some of your personal data may be transferred to servers located outside Malaysia, primarily for cloud storage and technical processing purposes. Any such transfer is only made to countries or entities that provide a level of data protection equivalent to or higher than Malaysia's PDPA.
We ensure that appropriate data transfer agreements — such as standard contractual clauses — are in place for all cross-border transfers to keep your data protected.
10 Children's Privacy
The i5 malaysia platform is exclusively for users who are of age 18 years and above. We do not knowingly collect personal data from minors. Should we discover that a child's data has been collected without our knowledge, such data will be deleted immediately and the relevant account will be terminated.
Parents or guardians who discover that their minor child has registered on our platform are encouraged to contact us immediately so that prompt action can be taken.
11 Privacy Policy Amendments
I5 malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or new technologies. Any significant changes will be communicated to members via in-platform notifications or email at least 14 days before changes take effect.
Continued use of the platform after any policy changes take effect constitutes your acceptance of the updated policy. The date of the latest update will always be displayed at the top of this document.
12 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
- In-platform live chat — available 24/7 with real-time responses
- Email: [email protected]
- Email response time: within 2 business days
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia which is the data protection regulatory authority in Malaysia.
Why Your Data Is Safe at i5 Malaysia
All data transmitted through our platform is protected with bank-level encryption. Your information cannot be intercepted by any external party.
I5 malaysia fully complies with the Malaysia Personal Data Protection Act 2010. You have full rights over your data and may exercise them at any time.
Our identity verification process uses an advanced KYC system that ensures only legitimate account owners can access their funds.
We have never and will never sell your personal data to advertisers or third parties. Your data is used solely for platform purposes.
Our security system operates 24/7 to detect any suspicious activity and will respond immediately to protect your account.
An additional security layer via OTP ensures that even if your password is compromised, your account remains protected from unauthorized access.